Last Updated: October 22, 2025
1. Introduction
VoiceScribe ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and browser extension.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password when you create an account
- Audio Files: Audio content you upload for transcription
- Payment Information: Processed securely through third-party payment providers
- Support Communications: Messages you send to our support team
2.2 Information Collected Automatically
- Usage Data: Features used, transcription requests, AI analysis usage
- Device Information: Browser type, operating system, IP address
- Cookies and Tracking: Session management and analytics (see Cookies section)
2.3 Extension-Specific Data
When using our browser extension:
- Access to webpage audio content for extraction
- Temporary storage of audio data during processing
- Communication with our servers for transcription services
3. How We Use Your Information
- Service Provision: Process audio files and generate transcriptions
- AI Analysis: Analyze transcriptions for insights and categorization
- Account Management: Create and maintain your user account
- Billing: Process payments and manage subscriptions
- Support: Respond to your inquiries and provide assistance
- Security: Protect against fraud and unauthorized access
- Compliance: Meet legal obligations and enforce our terms
4. Audio Data Processing and Storage
Critical Privacy Commitment: Your audio files are processed only for transcription purposes and are immediately deleted from our servers after processing is complete. We do not retain audio files permanently.
4.1 Audio Processing Flow
- Audio file received and temporarily stored
- Processed through our transcription service
- Text transcription generated
- Original audio file immediately deleted
- Text transcription stored according to your plan
4.2 AI Analysis Processing
When AI analysis is requested:
- Transcription text is sent to AI services for analysis
- Analysis results are generated and stored
- Original transcription text may be temporarily cached during processing
- All temporary data is deleted after analysis completion
5. Data Sharing and Third Parties
Third-Party AI Processing: For transcription and AI analysis services, we securely share your audio files with trusted third-party AI providers for speech-to-text transcription and AI-powered analysis. These providers process your data temporarily and do not retain it after processing. All data transmission is encrypted and processed in compliance with privacy regulations.
5.1 Service Providers
We may use trusted third-party service providers for:
- Payment processing
- Email delivery (for account verification and support)
- Analytics and performance monitoring
- Server hosting and infrastructure
5.1.1 AI Service Providers
For audio transcription and AI analysis features, we use trusted third-party AI services:
- Speech-to-Text Service: Audio files are temporarily uploaded to secure servers for transcription processing and deleted immediately after transcription is complete.
- AI Analysis Service: Transcribed text is sent to AI services for analysis and summarization, with results returned and no data retention by the providers.
Data Processing: All third-party AI processing is done with end-to-end encryption. We only share the minimum data necessary for each service, and all providers are SOC 2 compliant with enterprise-grade security.
5.2 Legal Requirements
We may disclose information if required by law, court order, or to protect our rights and safety.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred.
6. Data Security
- Encryption: Data transmitted using HTTPS/TLS encryption
- Access Controls: Strict access controls and authentication
- Regular Audits: Security assessments and monitoring
- Data Minimization: Only collect and retain necessary data
- Incident Response: Procedures for security breaches
7. Data Retention
- Audio Files: Deleted immediately after transcription
- Transcriptions: Retained according to your subscription plan
- Account Data: Retained while account is active and for legal compliance
- Usage Logs: Retained for security and analytics purposes
8. Your Rights and Choices
- Access: Request access to your personal data
- Correction: Update inaccurate information
- Deletion: Request deletion of your data
- Portability: Export your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Account Deletion: Delete your account and associated data
9. Cookies and Tracking
9.1 Essential Cookies
Required for basic website functionality:
- Session management
- User authentication
- Security features
9.2 Analytics Cookies
Help us understand how you use our service:
- Page views and navigation
- Feature usage
- Performance metrics
10. Browser Extension Permissions
Our browser extension requests the following permissions:
- activeTab: Access current tab for audio extraction
- storage: Store user preferences and settings
- scripting: Inject scripts for audio capture
- downloads: Save transcription results
- tabs: Manage browser tabs for transcription workflow
- host_permissions: Access webpage content for audio extraction
Chrome Web Store Compliance: All permissions are necessary for core functionality and comply with Chrome Web Store permission guidelines. We only request permissions needed for audio transcription services.
11. Chrome Web Store Compliance Statement
Compliance Commitment: VoiceScribe complies with all Chrome Web Store policies and requirements, including but not limited to:
- Clear and accurate permission requests with detailed explanations
- Transparent data collection and usage policies
- Immediate deletion of temporary audio data after processing
- Transparent third-party data sharing with AI service providers for transcription and analysis, with clear disclosures and user consent
- Regular security audits and updates
- Responsive user support and data request handling
- Accurate extension descriptions and functionality
- Proper content security policies
- Single-purpose functionality focused on audio transcription
- Regular updates and maintenance
11.1 Extension Distribution
VoiceScribe is available through multiple distribution channels:
- Chrome Web Store: Official store version with all compliance certifications
- Direct Download: ZIP file distribution for enterprise or custom deployments
- Kiwi Browser: Android-compatible version for mobile users
11.2 Permission Justification
Each permission requested by our extension serves a specific purpose for audio transcription:
- activeTab: Required to access and extract audio from the current webpage
- storage: Essential for saving user authentication and preferences
- scripting: Necessary to inject audio capture scripts into web pages
- downloads: Allows users to save their transcription results locally
- tabs: Enables workflow management across multiple tabs during transcription
- host_permissions: Permits access to audio content on any website
12. Children's Privacy
VoiceScribe is not intended for children under 13. We do not knowingly collect personal information from children under 13.
13. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.
14. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our website.
15. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@voicescribe.com
- Support: Through our dashboard support system
15. Chrome Web Store Compliance Statement
Compliance Commitment: VoiceScribe complies with all Chrome Web Store policies and requirements, including but not limited to:
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- Clear and accurate permission requests
- Transparent data collection and usage
- Immediate deletion of temporary audio data
- Secure sharing of data with certified AI service providers for core functionality, with full transparency and privacy protections
- Regular security audits and updates
- Responsive user support and data request handling